Refund policy

Subscriptions are paid in Bitcoin and activate the moment the invoice settles. Because the service is delivered in full from that moment and the free trial exists precisely so you can evaluate it first, our policy is short.

No refunds after activation

Once a plan is active for a period, that period is not refundable, in whole or in part, including when you stop using the Service, change your mind, or trade at a loss. There is no automatic renewal, so you are never charged for a period you did not explicitly pay for.

Exceptions

• Duplicate payment. If the same invoice is paid twice, or two invoices are paid for overlapping periods by mistake, we refund the duplicate in Bitcoin to an address you give us, minus network fees.
• Overpayment. If you send more than the invoice amount, BTCPay records the excess; we return it the same way.
• Our failure. If the Service is unavailable for more than 72 consecutive hours because of us, we extend the subscription by at least the outage length, or refund the unused part on request.

Underpaid or expired invoices

An invoice is open for 60 minutes. A payment that arrives after expiry, or for less than the amount, is not applied automatically; contact support with the invoice number and we will match it to a new invoice or return it.

Use the trial

Every account gets a 7-day trial at no cost. Please use it to decide whether the Service suits you before paying.

Not financial advice

A refund is never owed because a signal or a crash alert was wrong. The Service is probabilistic research software, not advice, and the terms apply.

Requests: support@patternxradar.com, with the invoice number and, for Bitcoin refunds, a return address.