Coupon codes
Where to enter a coupon, what kinds exist, the limits a code can carry, and how a coupon combines with referral discounts and credit.
Entering a coupon
Coupons are entered at checkout. On Account > Billing or the Pricing page, choose a plan and period, type the code in the coupon code field and apply it. The quote updates to show the discount line and the new total before you confirm. A code is validated when applied and again when the invoice is created; an invalid or exhausted code is refused with a reason.
Codes are not case-sensitive.
Kinds of coupon
| Kind | Effect |
|---|---|
| percent | A percentage off the list price of the plan and period. |
| fixed | A fixed USD amount off (never below zero). |
A code can carry restrictions set by the operator:
- plans: valid only for certain plans (for example Pro and Elite);
- max uses: total redemptions across all users;
- per-user limit: how many times one account may use it (default once);
- starts at / expires at: a validity window;
- first invoice only: usable only on an account's first invoice;
- active: a code can be switched off at any time.
The refusal message tells you which rule failed: not yet valid, expired, exhausted, already used by you, not valid for this plan, or first invoice only.
Combining with other discounts
discount = max(coupon discount, referral discount)
credit = min(credit balance, list - discount)
total = list - discount - credit
- A coupon and the 15% referral discount do not stack; the larger one is used. If you were referred and your coupon gives 10%, the checkout keeps the referral 15% and ignores the coupon for that invoice (it is not consumed).
- A coupon does stack with account credit from the referral programme. Credit is applied after the discount.
- One coupon per invoice.
After payment
The invoice row on Account > Billing shows the coupon code and the discount amount. Redemptions count against the code's limits when the invoice is created, not when it settles, so an expired or invalid invoice can leave a single-use code unusable. Ask support to reset it in that case.
Where codes come from
Operators create codes in the admin console for launches, partners or support cases. There is no public list; a code you find elsewhere may be plan-restricted or exhausted. If a code is refused and you believe it should work, contact support with the code and the plan you tried.
Note: coupons reduce the invoice amount only. They never extend a trial or add pairs beyond the plan's limits.